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Showing posts from June, 2013

The Pen is Mightier than the Sword: Winning with Written Notes of Gratitude

You may think it’s old fashioned, but the handwritten thank-you note goes a long way in expressing appreciation.  It’s a lost art – and one that deserves to be revived for its pleasantry, and its power. Think about it.  When was the last time you received a handwritten thank-you note?  How did it make you feel?  What do you think about the person who wrote it? We just celebrated my daughter’s third birthday with several friends, where she received a generous sum of gifts and cards.  Tissue paper and gift wrap were thrown everywhere as dozens of kids huddled around to get a look at her presents.  While I assisted with the gift opening and attempted to keep things organized (not very successfully), my husband took notes about who gave what. That night, after the kids were asleep, worn out from a day full of birthday festivities, I sat down with the list of gifts and givers.  I was overwhelmed – not only by the generosity of each person – but also by the number of thank-yo

Delegation by Design: Matching the Right Person to the Right Task

You may have heard the phrase, “If you want something done right, do it yourself.”  If only we all had enough time and energy to do everything ourselves.  Instead, delegation is the principle that allows us to accomplish tasks through others.  You don’t have to do a project yourself to get it done correctly.  You just have to put it in the hands of the right person. First, figure out your priorities for the project.  What is most important to you about getting the job done?  Should it be done fast, or with precision?  Does it need creativity, or in-depth analysis?  Once you’ve prioritized the need, match the project to the person with the right qualities: If you want it done quickly, give it to the person with a clean desk .   Chances are, she has a clean desk because she can’t stand to have pending items waiting on her to complete them.   She is probably a task-oriented person who gets the job done as soon as it’s assigned.   And to her, speed is critical in getting t